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25 years experience
                                                                                                    FAQ

Q. My window made a popping sound and now it is stuck in the middle. I can hear the motor running but it just makes a crunching noise and then stops.
A
. 
That's a classic case of a bad cable regulator. The cable has either de-spooled or snapped completely. Unfortunately, a cable regulator cannot be repaired, It must be replaced

Q. My window has been going slower and slower over time and now, sometimes it just stops. I have to wait a minute or so to try and get it up again.
A.
 The motor is weak and overheating causing it to trip its thermal overload. The motor needs to be replaced to restore normal operation.
Q. My window just stopped! It was working fine yesterday and now, today, it does nothing. I don't hear a noise at all when I try to move it.
A.
 This is likely one of two things. It could be that your window switch went bad and the contacts in the switch are heavily carbonized.  -OR- Too much carbon is built up inside the motor, not allowing current to pass through the brushes. There are tests to determine the cause of this problem.
Q. I hear the motor turning, but it just makes a clunking sound and the window doesn't move.
A.
 This is probably a case where your motor needs to have new spacers installed. This is less expensive than replacing the motor
Q. My window goes up, but it's crooked. Once side is higher than the other.
A.
 It's likely that the connecting rail is broken, or the saddle on the sash is broken. Sometimes these parts can be re-attached, but in other cases glass replacement is required.
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